Objectively analyze shared services opportunity value, risks and impacts before or during the implementation. Provides a strategic governance framework for alignment between the services model and the business model. Also identifies the unmet and unidentified needs of the internal customer.
OVA enables customer & service provider collaboration to identify concerns, issues, root causes and solutions to increase value realized. In addition the software and process provides a strategic, consistent, effective & efficient governance framework to align and connect the enterprise business / budget model and strategy. Significant improvement in customer and service provider relationship, communication and value delivered.